Last updated: Version 1, 22^nd Sept 2026

This Privacy Policy explains how dollsandcraft.com collects, uses, stores, shares, and protects personal information when you visit Dollsandcrafts.com, create an account, place an order, contact us, or subscribe to our marketing communications.

1. Who we are

• Legal business name: dollsandcrafts.com
• Business address:Alwarpet, Chennai, Tamil Nadu India
• Email: dollsandcrafts@svscs.in
• Phone: +91 7305537400
• Country of operation: India

We are responsible for the personal information described in this Privacy Policy, subject to applicable law.

2. What products and services we provide

Dollsandcrafts.com sells Indian handmade dolls and crafts made from materials including wood, clay, paper, and cloth, as well as paintings, organic perfumes, and other similar traditional items.

3. Personal information we collect

Depending on how you use the website, we may collect the following information:

3.1 Identity and contact information

• Full name
• Email address
• Phone number
• Billing and delivery address
• Other information you provide when contacting us

3.2 Account information

• Username or account identifier
• Encrypted password or other authentication information
• Account preferences
• Login activity and account security information

We do not need to see or store your plain-text password. Passwords should be stored using appropriate security controls provided by the website platform.

3.3 Order, payment, and transaction information

• Products ordered
• Order number and order history
• Billing and delivery details
• Payment status and transaction reference
• Refund, return, and customer-service information

Payment-card details may be collected and processed directly by the payment gateway or payment service provider used at checkout. Razorpay. We do not intentionally store complete payment-card numbers unless expressly stated and lawfully supported by our payment systems.

3.4 Communications and marketing information

• Messages and enquiries sent to us
• Customer-service records
• Marketing preferences
• Consent or opt-out records
• Responses to email, WhatsApp, or other promotional messages

3.5 Device, usage, and technical information

When you browse the website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type and operating system
• General location inferred from technical information
• Pages visited, links clicked, and browsing activity
• Referring website or campaign
• Date, time, and duration of visits
• Error logs and security events

3.6 Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, keep accounts and carts secure, understand website usage, and measure marketing performance.

The categories of cookies we may use include:

• Strictly necessary cookies: required for login, shopping-cart, checkout, security, and core website functions.
• Preference cookies: remember choices such as language or display settings.
• Analytics cookies: help us understand website traffic and performance.
• Marketing or advertising cookies: help measure campaigns or show more relevant communications where permitted.

Actual tools used: We may use analytics and advertising tools, such as Google Analytics, Meta Pixel, Google Ads conversion tracking, or other tools.

Where required by applicable law, we will ask for consent before using non-essential cookies. You can manage cookies through our cookie banner, your browser settings, or the controls provided by the applicable service. Disabling necessary cookies may affect account, cart, checkout, or other website functions.

4. How we use personal information

We may use personal information to:

• Create and manage customer accounts
• Process, confirm, fulfil, and deliver orders
• Process payments, refunds, returns, and exchanges
• Provide customer support
• Communicate about orders, accounts, security, and service updates
• Send promotional email or WhatsApp messages when you have provided the required consent or where otherwise permitted by law
• Record and manage marketing preferences and opt-outs
• Personalise website content and remember preferences
• Operate, maintain, secure, and improve the website
• Detect fraud, abuse, unauthorised access, and security incidents
• Measure website traffic and marketing performance
• Maintain business, tax, accounting, and transaction records
• Comply with legal obligations and respond to lawful requests
• Establish, exercise, or defend legal claims

We will not use personal information for materially incompatible purposes without taking the steps required by applicable law.

5. Marketing communications

With your consent, we may send promotional communications by email, WhatsApp, SMS, or other channels about products, offers, new collections, and updates.

You can withdraw marketing consent or opt out at any time by:

• selecting the unsubscribe option in a promotional email;
• replying with the applicable opt-out instruction in a WhatsApp or SMS message;
• contacting us atsupport@svscs.in; or
• changing marketing preferences in your account, if that feature is available.

Opting out of marketing does not stop essential communications about orders, payments, account security, returns, or other service transactions.

We will keep appropriate records of marketing consent and opt-out requests.

6. How we share personal information

We may share relevant personal information with the following categories of recipients:

• Website and hosting providers: to operate the website, accounts, databases, security, and storage.
• Payment providers: to process payments, refunds, fraud checks, and transaction disputes.
• Courier and delivery providers: to deliver orders and manage delivery updates.
• Email, WhatsApp, and messaging providers: to send service and consent-based marketing communications.
• Analytics and advertising providers: to measure usage and campaigns, subject to applicable consent requirements.
• Customer-service and technology providers: to help manage support and website operations.
• Professional advisers: such as accountants, auditors, insurers, lawyers, or other advisers where reasonably necessary.
• Authorities and legal recipients: where required by law, legal process, court order, or to protect rights, safety, property, or security.
• Business-transfer recipients: if our business or part of it is reorganised, sold, transferred, or merged.

We do not sell personal information for money. If our use of a particular technology could be legally considered a sale, targeted advertising, or similar disclosure, we will provide any notice and choice required by applicable law.

7. Payment providers

Payments are processed through the payment gateway or payment providers displayed at checkout. Those providers may collect and process payment information under their own privacy policies and terms.

Payment providers used: Razor pay

Please review the relevant provider’s privacy information before completing payment. We receive transaction information needed to confirm payment, fulfil the order, provide support, and process refunds, but we do not intentionally collect complete payment-card details unless stated above.

8. Delivery providers

To deliver orders, we may share your name, phone number, delivery address, order reference, and information reasonably necessary for delivery with the selected courier or logistics provider.

Delivery providers used: [Insert courier/provider names]

9. International processing and transfers

Some service providers may process personal information outside India. Where this occurs, we will take steps required by applicable law, contractual commitments, and reasonable security practices.

Countries or regions where providers may process information: [Insert countries/regions, or state that this will be confirmed based on the providers used]

10. Legal grounds or permitted bases for processing

Depending on the applicable law, we may process personal information because:

• you have provided consent;
• processing is necessary to provide an account, process an order, or perform a contract;
• processing is necessary to comply with a legal obligation;
• processing is necessary to protect safety, security, rights, or property; or
• another lawful basis permits the processing.

Where consent is the basis, you may withdraw consent as described in this policy. Withdrawal does not affect processing that occurred lawfully before withdrawal.

11. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, complete transactions, handle returns and disputes, maintain business and tax records, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary by information type. When information is no longer required, we will delete it, anonymise it, or securely restrict access to it, subject to lawful retention requirements.

Retention schedule: [Insert specific periods after confirming with your accountant, lawyer, and service providers]

12. Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure connections, authentication controls, backups, monitoring, and provider security features.

No internet transmission or storage system is completely secure. You should use a unique password, keep your credentials confidential, and notify us promptly if you suspect unauthorised access to your account.

13. Your privacy rights and choices

Subject to applicable law, you may have rights or choices including:

• requesting access to personal information we hold about you;
• requesting correction of inaccurate or incomplete information;
• requesting deletion or erasure where legally available;
• withdrawing consent where processing is based on consent;
• opting out of promotional communications;
• requesting information about how your personal information is used or shared; and
• raising a complaint about our handling of personal information.

To make a request, contact venkatesh@svscs.in with your name, contact details, and a description of the request. We may need to verify your identity before responding. We may also refuse or limit a request where permitted or required by applicable law.

We aim to respond within the time required by applicable law. If you are dissatisfied with our response, you may use any complaint or legal remedy available to you under applicable law.

14. Grievance contact

For privacy questions or complaints, contact:

Privacy contact S Venkatesh

Email: support@svscs.in

Phone: +91 7305537400

Postal address: Alwarpet, Chennai, Tamilnadu

Response process: We will acknowledge and handle privacy enquiries in accordance with applicable law.

15. Children’s privacy

The website is not intended to knowingly collect personal information directly from children without appropriate consent or authorisation where required by law. If you believe a child has provided personal information unlawfully, contact us at venkatesh@svscs.in so we can review and take appropriate steps.

16. Third-party websites and services

The website may contain links to third-party websites, social-media pages, payment services, courier services, or other platforms. This Privacy Policy does not control those third parties. Review their privacy policies before providing personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technology, service providers, or legal obligations change. We will post the updated version on this page and revise the “Last updated” date. Where required by law, we will provide additional notice or request consent.

18. Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

• Business:dollsandcrafts.com
• Privacy email:venkatesh@svscs.in
• Customer-service email: Support@svscs.in
• Phone: +91 7305537400
• Address: Alwarpet, Chennai, Tamil Nadu.